Waste and it's Impact on the Customer
Various Forms of Waste
Ways to Attack Waste, Delays, Bottlenecks & Non-valued Added Activities
You Get the Best Returns by Improving Your Processes First Before Making Further IT Investments
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The Various Forms of Waste from the perspective of Lean and Lean Six Sigma
The forms of waste found in organizations may be categorized into the following:
- Defects or Quality Problems - re-work due to quality issues, handling customer complaints that could have been avoided
- Over-Production - over-providing value or information which is not required by the customer
- Over-Processing – processes with too numerous hand-offs or approval steps
- Transportation - too much transportation of documents, components, equipment etc
- Motion - unnecessary motion or movement of people, resources, data etc
- Waiting - due to delays, queuing or bottlenecks which increase lead time impacting speed of delivery and customer satisfaction
- Inventory - too much cash tied up in stock, high work-in-progress leading to long cycle times
- Non-Lean Behaviors – lack of teamwork, marginal motivation of workforce, employees putting effort into things that do not matter, management not providing a sense of direction to the workforce
- Complexity – too many products or service offerings often creates significant complexity in the entire organization. Similarly processes that are more complex than they need to be also causes waste.
- Non-Value-Add Activities - consider eliminating any activity that does not add value to your customers
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